CAREERS

We are hiring!

CUSTOMER SERVICE SUPPORT

We are looking for a customer service assistant who will work with the Founder directly in providing resolutions for customers and to ensure we meet all our customer promises.

Responsibilities:

Provide accurate, friendly customer service over email, tickets, SMS, live chat and social media using digital platforms

Resolves all customer requests, questions and complaints quickly and efficiently, escalating as necessary

Utilize platforms Shopify, Gorgias, Loop Returns, etc. to provide customer support

Coordinate with in-house and external team members regarding customer issues

Learn about the brand through and through; be prepared to communicate our values, missions and products to our customers

Requirements:

2-3 years of e-commerce customer service experience

2-3 years of Shopify experience

Experience in fashion is a plus!

High level of communication, organization and customer care

Loop Returns, Shipstation and Gorgias experience a plus!

If you think you'd make a great fit, email your cover letter and resume to work@leauclothing.com.