Didn’t work out this time? No worries, we get it.
Here’s how you can initiate your return:
- Contact us through our returns portal here to put in a returns request.
- You must return your items within 14 days from when you received your order. Any returns after this 14 day period will not be accepted.
- Please allow up to 7-10 business days once your return has been received back at our facility for our team to inspect the return. If your return is accepted, you will receive email confirmation when your return has been credited by the method of choice. We reserve the right to refuse any returns that do not follow our policy listed below.
All returns must follow this policy:
- Item(s) must be new, in original packaging with all tags attached, unworn and unwashed.
- Bodysuits, undergarments, jewelry and accessories are final sale items for hygienic reasons and cannot be return or exchanged.
- All items marked as sale are final sale - no returns or exchanges are allowed.
- Orders made with discount codes or gift cards are non-refundable. These orders can only be exchanged or returned for store credit in the form of an online gift card.
- Original shipping fees are non-refundable.
- We do not offer or provide return shipping labels - you are responsible for all return shipping charges.
- We are not responsible for lost or stolen return packages.
The same policy as in RETURNS applies to EXCHANGES. Exchanges will be honored in the form of store credit. You will receive a gift card via email worth the amount of the items you returned. At this time, we cannot honor size exchanges as LEAU items are limited and we cannot guarantee any product/sizing availability.
All orders returned and requesting a refund to their original payment method will be subject to a $10 restocking fee.
SALE ITEMS, DISCOUNT CODES & PROMOTIONS
Any order placed with a discount code and gift cards can only be exchanged or returned for store credit in the form of an online gift card.
All items marked as sale are final sale and are non-refundable.
You must return your items within 14 days from when you received your order. Any returns after this 14 day period will not be accepted. We’re unable to accept returns beyond the 14 days of you receiving your order. Anything sent to us after 14 days will be returned to you.
Once an order has shipped, we cannot cancel your order as the order has already left our facilities and is in the hands of the courier. No exceptions.
If you have placed your order using a gift card, we must place the funds back on that same gift card. We are unable to make any refunds to any other form of payments for orders placed with gift cards.
If you have any other questions, please reach out here and our team is happy to assist you.