PROCESSING TIMES
All orders will be processed within 24-48 hours (excluding weekends and holidays). As soon as your order is ready, you will receive email confirmation your package has shipped with the tracking number. We cannot cancel or refund any orders that have already shipped.

Unfortunately at this time due to COVID-19, we do not offer local pick up for orders.

*Note that in rare cases, shipping times may vary due to availability, restocks, new collection releases and large sales like Black Friday, Cyber Monday, etc.

 

SHIPPING ESTIMATES

COUNTRY

COST

TIME

COURIER

USA

$10

Free

2 - 3 business days

5 - 7 business days

USPS Priority Mail

USPS First Class 

Canada

$15

Calculated at checkout

7-14 business days

3 - 8 business days

USPS First Class International

UPS and DHL available

Australia $20

Calculated at checkout
7 - 21 business days

3 - 8 business days
USPS First Class International

UPS and DHL available

Rest of the world

Calculated at checkout

14 - 21 business days

USPS, UPS and DHL available

 
*Please allow a few business days for your tracking link to be updated via USPS. Orders marked as “pre-shipment” does not mean we have not shipped your order - USPS may be scanning more or less based on their workload. We do not have control over how fast an item will be in transit via USPS.

Please note all shipping and delivery times are estimates given by the couriers and may be affected by ie: Covid-19, inclement weather, high order volumes and peak holiday seasons and these delays are out of our control.

 

ORDER CANCELLATIONS
Once an order is placed, we cannot cancel any orders - that is because our fulfillment team is working as quickly as possible to get all orders shipped to you ASAP!

 

LOST PACKAGES & PACKAGE PROTECTION
LEAU is proud to partner with OrderProtection to protect your order against loss, damaged, stolen, wrong/missing items and return to sender. In the case you have an issue with your order, you can quickly file a claim with OrderProtection to receive a reshipment or reimbursement. We are excited to partner with OrderProtection and highly recommend you opt for package protection at checkout. 

If you have OrderProtection on your order and need to file a claim, please do so here.

If you opt-out of OrderProtection at checkout, your order will not be insured.

Once your order leaves our facility, It is at the liability of the postal courierLEAU is not responsible for lost or stolen packages. Lost/stolen packages are non-refundable.

 

INTERNATIONAL DUTIES & TAXES
LEAU is not responsible for international duties and taxes fees. Duties, taxes and custom fees vary depending on your country and the value of goods. We are also not responsible for unclaimed parcels, custom holding times or incorrect shipping addresses.

If for any reason you decide to reject the parcel, not pay the custom fees, you will not be refunded for your order. Please see our “Return To Sender” information below.

 

RETURN TO SENDER
We do not refund return to sender packages if we are not at fault. If your package is returned to us due to an invalid address, forwarding issue, duties unpaid or not signing for your package, you will receive a store credit gift card amounting to your order total minus shipping and $10 restocking fee.

 

 If you'd like to track your order, please click here.